The Director of Professional Services will lead strategic client engagements and oversee the successful delivery of consulting and implementation services for our Skan platform. This role requires a unique blend of consulting expertise, delivery leadership, and client management skills — ideal for professionals with a background in top-tier consulting firms (e.g., McKinsey, BCG, Deloitte) who have transitioned into technology-led transformation.
Key Responsibilities
1. Strategy & Leadership
- Shape and execute the Professional Services strategy for key client portfolios, ensuring alignment with business and product objectives.
- Translate client transformation goals into scalable, technology-enabled solutions leveraging Skan.ai’s platform.
- Act as a trusted advisor to client executives, driving thought leadership and longterm value realization.
2. Client Delivery & Engagement
- Lead complex end-to-end delivery programs from discovery through implementation and adoption.
- Drive measurable client outcomes — focusing on process transformation, operational efficiency, and platform ROI.
- Oversee delivery governance, project success metrics, and client satisfaction (CSAT, NPS).
3. Consulting Excellence
- Bring structured problem-solving and change management rigor from consulting practice to every engagement.
- Mentor delivery teams on hypothesis-driven analysis, executive communication, and stakeholder alignment.
- Develop client playbooks, transformation frameworks, and best practices rooted in management consulting discipline.
4. Commercial & Financial Oversight
- Support P&L accountability for assigned client portfolios, focusing on utilization, profitability, and renewal growth.
- Partner with Sales and Product teams in solutioning, proposal development, and commercial structuring.
- Contribute to developing scalable pricing and engagement models (fixed-price, time & material, outcome-based).
5. Team Leadership & Capability Building
- Lead a team of engagement managers, consultants, and solution architects across multiple geographies.
- Build domain expertise in BFSI transformation and platform modernization.
- Foster a culture of consulting excellence, accountability, and customer success.
- Drive continuous improvement in project controls, quality assurance, and risk management practices.
Qualifications & Experience
- Education Bachelor’s degree in Engineering, Computer Science, or related field; MBA preferred (top-tier school desirable).
- Experience 15–20 years total experience, with at least 5–8 years in management consulting (e.g., McKinsey, BCG, Bain, Deloitte) and 5+ years in technology or cloud delivery leadership.
- Industry Expertise BFSI transformation, digital banking, payments, or data modernization.
- Platform Experience Exposure to cloud ecosystems (AWS, Azure, GCP) or enterprise PaaS/SaaS platforms (ServiceNow, Salesforce, Temenos, Mambu).
- Leadership Skills Demonstrated ability to lead cross-functional delivery teams and manage executive stakeholder relationships.
- Analytical Acumen Strong problem-solving, storytelling, and financial modeling skills from consulting background.
- Client Orientation Proven track record managing CxO relationships and delivering transformation outcomes.
Key Performance Indicators (KPIs)
- Client satisfaction (CSAT/NPS)
- Time-to-value and platform adoption metrics
- Portfolio profitability and utilization
- Project delivery success rate
- Repeat and upsell revenue
- Employee engagement and retention